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Terms & Conditions

Film and photographs of the show may be taken by third parties for use in media opportunities and may also be used to promote the activities of the NEHS, Harrogate Flower Shows and its partners.

The NEHS does not share buyers' information with any third parties for marketing purposes, for further details of our Privacy Policy please click here. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if the address book is used and to store your details, if you select that option. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. We also use cookies to monitor use of the site and identify which pages are being accessed the most. This is purely to provide us with information about web page traffic on our site so that we can make improvements for our customers.

Please note that some links are provided on this site that may take you to a third party website and, if you choose to click on that option, other types of cookies may be used on that site. The links from our site are provided purely for interest and information and NEHS has no responsibility for the content or management of the third party sites. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Harrogate Flower Shows
6 The Stables
Newby Hall

Tel: 01423 648212
Email: [email protected]

North of England Horticultural Society: 
Registered charity no: 702017 / VAT registration no: 545 6180 38

Harrogate Flower Show Ltd        
Registered company no: 2485663 / VAT registration no: 179 8572 95

Making a purchase

All pre-booked orders are subject to a £1 postage and admin charge (NB: this is per order, NOT per ticket). All tickets are non-refundable and non-exchangable, unless otherwise stated at the time of purchase. Tickets booked for a specific date and/or time cannot be exchanged, transferred or refunded.

Pre-booked and discounted tickets can only be purchased until the date/ time specified for each show. After that, they will be available at full price. Please note that e-tickets must be printed out at home or presented at the gate via a smart phone.

Carer tickets
We welcome all visitors to the show. For those requiring the additional assistance of a carer to visit the event, complimentary carer tickets will be available soon.

Please note that one example of the following supporting documentation will be required on entry to the show to validate the carer ticket: Personal Independence Payments (PIP’s), Severe Disablement Allowance, Attendance Allowance, War Pensioners’ Mobility Allowance or War or Service Disablement Pension, Blind or partially sighted registration certificate (BD8 or CVI Certificate), or confirmation from Social Services or GP that the person has long term disability (including learning) and requires a full time carer.

If this documentation is not provided with advance ticket or at the ticket kiosk, a full priced ticket must be purchased. If required, assistance dogs are welcome.

Child tickets

Child tickets are now available on our website and are free for children under 16 when accompanied by an adult. Please note that our gate staff may ask for proof of your child's age on entry to the show. Children under the age of 16 are not permitted in the Hospitality Area of the President's Pavilion.


We accept all major credit/debit cards, except American Express, which are processed on our behalf by Optomany.

Your account is debited by Optomany at the time you place your order. (see Delivery policy).

Your card payment will be authorised when you are on-line and you will receive a receipt by e-mail if the payment transaction has been successful. If you do not receive this confirmation, please try again later or contact the show office. We have no control over the Optomany part of the order.

Once your payment has been accepted by Optomany, we will be informed of your ticket requirements and your order processed in the usual way.
Your payment card details are not passed on to the NEHS.

Telephone:  We accept all major credit/debit cards except American Express. Call the Ticket Hotline 01423 648212 (Lines are open Mon - Fri: 9.30am - 3.30pm). Please note, the telephone lines can get very busy during the last few days of the pre-booking period. Early booking is advised.

Delivery policy

Printed tickets should be mailed out by second class post within 7 working days. We cannot be held accountable for postal delays/problems. If you require your tickets by a specific date, please make sure you place your order in good time.

NB: We normally offer a quick turnaround in processing your order. However there is always a huge increase in the number of orders placed during the last few days of the pre-booking period and a delay between placing your order and posting may be unavoidable. All orders will be sent out by the Saturday preceding the show.

Overseas customers will be asked to collect their tickets on arrival at the Show. Please note: the Society will not issue letters of invitation under any circumstances. Details of any such requests will be passed on to UK visas

We reserve the right to ask any customer to collect their tickets on arrival at the show.

If we suspect any booking has been made fraudulently, we reserve the right to withhold the order. The relevant authorities will be informed.

Credit card security

All payment card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach Optomany. They are not held in clear text on any web site. Your payment card details are not passed on to the NEHS.

Returns policy

Pre-booked tickets are day-specific and cannot be refunded or exchanged unless purchased as part of a group/coach booking on an agreed sale or return basis.


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